An Epiphan Pearl can occasionally stop responding for live streaming or recording. Use these steps to restore normal operation.
1. Symptoms
- The Stream or Record button on the Dashboard is greyed out and cannot be pressed
- The Pearl does not respond to streaming or recording commands
2. Checks
- Log in as Admin and select Admin from the Dashboard menu, or use the Admin shortcut on your desktop if you have one.
- Check the SD card or hard drive capacity.
- If storage shows as corrupted or missing, look for a banner at the top of the page advising a pending firmware update. Perform the update – storage should recover once the update completes.
- Confirm all recordings you need to keep have been backed up, then remove them from internal storage or the SD card.
- Confirm the firmware is version 4.24.2 or later.
PREVENTION
Set up Automatic File Upload so recordings are moved off the Pearl automatically and storage does not fill. See the Epiphan Pearl-2 user guide – Automatic File Upload.
Faults or questions – raise a support ticket with Redfish Technologies.
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